FAQs

Frequently Asked Questions

When should I call to make a reservation?
Reservations should be made at least 7 days in advance of your departure. This allows time to schedule an in-home consultation to meet you and your pet and learn his/her routine.

Can I make last minute reservations?
Certainly, just give us a call at (540) 580-5264. However, we cannot guarantee service for last minute reservations.

What is your reservation policy?
We take reservations as far out as you want to make them. Since all major holiday periods and many weekends book up quickly, it is best to make these reservations as soon as you can. We cannot guarantee service for last minute reservations.

Will you watch pets in your home?
No. At this time, we do not board animals. We provide In-Home pet sitting only.

Will you watch any pet?
With few exceptions, we will be glad to sit for most pets. Exceptions are on a case-by-case basis and depend on the type and temperament of the pet.

What areas do you service?
Roanoke, Salem, Troutville, and Vinton.

When is my payment due?
Your payment can be made at any time. Exact due date following service is listed on your invoice. For our clients on monthly billing, payment is due by the 15th of the month. Payment can also be made during your consultation or it can be left for pick-up on your first day of service.

Do you require payment in advance for your service?
No. Unlike many pet sitting / dog-walking services, we do not require payment in advance. Our payment terms are very flexible. Deposits are only requested for lengthy services in excess of 30 days.

What forms of payment do you accept?
We accept cash, personal checks, and all major credit cards. Credit card payments will be arranged via PayPal.

What happens if our return date is changed while we are away?
Not a problem! We will simply continue service until we are notified of
your return.

Can I make last minute scheduling changes?
Yes. We will make every effort to accommodate your changes.

How can I find out more about the pet sitting industry?
Feel free to visit Pet Sitters International on the web: www.petsit.com